MiddieBack Support

We're here to help.

MiddieBack is a lacrosse stat-tracking app operated by CodeLime LLC. If you have a question, hit a problem, or need help with your account, contact us and a real person will get back to you.

Contact us

Email support@codelime.dev and we'll reply as soon as we can — typically within one business day.

Email support@codelime.dev

Prefer to copy it: send an email to support@codelime.dev. Include your account email and a short description of what you need, and we'll take it from there.

You can also reach support from inside the app: open the menu and choose Send Feedback.

Common questions

How do I sign in or reset my password?

Open the app and sign in with your email and password, Google, or Apple. Forgot your password? Tap Forgot password on the sign-in screen to get a reset link by email.

Do players need an account?

No. Players don't need an account — rosters and stats are entered by adult team staff (coaches and stat keepers). Anyone can view a public game or team link with no account at all.

I'm a parent — how do I follow my kid's team?

The easiest way is the invite: your coach can email you a "Follow [Team]" link straight from the roster — tap it, create a free account (or sign in), pick a name your coach will see, and you're following. You can also open the app on your own and search for your club to follow it. Following a team lets you see its games and scores and get the coach's updates in Team Chat. A parent with kids on more than one team can follow each of them.

How do I join my club or team?

Coaches, stat keepers, and admins join from an invite link your club admin or coach sends. Parents follow a team (above) — by a coach's email invite or by finding the club in the app.

How do I delete my account or data?

See our Delete Your Account page for full instructions, or email support@codelime.dev.

Is my data private?

Yes. Read our Privacy Policy for details on what we collect and how it's used.

Team Chat & content moderation

MiddieBack includes a private Team Chat for each team — coaches and parents who have joined a team's chat can post messages to that team. Chats are not public: only club members and coach-approved parents can see or post in a team's chat.

We do not tolerate objectionable content or abusive behavior. Every message has a Report action. When a message is reported:

The team's coaches and club admins are alerted in the app and can delete the message and remove (block) the person from the chat.
You can also email us at support@codelime.dev to report content or a user directly.
We act on reports of objectionable content and abusive users within 24 hours — removing the content and, where warranted, ejecting the user.

Coaches and admins can remove any parent's chat access at any time from the team's Members list.

Still need help?

Email support@codelime.dev with your question and we'll help you out.